AI-Powered Business Communications (RingEx & AIR)

Replace legacy phone systems with a modern cloud communications platform that empowers your people to connect, collaborate and work from anywhere.

Think Solutions helps Australian organisations modernise communications with RingCentral’s AI-powered business communications platform, bringing together enterprise calling, messaging, meetings and AI-driven customer engagement in a single solution.

Ring Central Solutions
Ring Central AI Solutions

Key Benefits

  • Team Messaging & Collaboration
  • AI Receptionist

  • Cloud Business Telephony & Business SMS

  • Microsoft Teams Calling Integration
  • Enterprise Mobility
  • AI Productivity Features
Unified Communications
We partner with RingCentral to help businesses move beyond traditional phone systems and embrace a modern communications platform built for the AI era. By combining voice, video, messaging, collaboration and customer engagement into a single cloud solution, RingCentral empowers teams to stay connected, productive and responsive, wherever they work.

Why Modernise Your Communications?

Traditional phone systems were built for offices.

Modern businesses require communications platforms that support:

By consolidating voice, messaging, meetings and AI capabilities into a single platform, organisations can improve collaboration, increase productivity and deliver better customer experiences.

Solutions We Deliver

RingEX – Business Communications Platform

RingEX combines enterprise-grade cloud communications with modern collaboration tools in a single, easy-to-manage platform.

Whether employees are in the office, working remotely or constantly on the move, RingEX keeps teams connected across every device.

Features Include:

  • Business calling
  • Auto attendants
  • Call recording
  • Voicemail-to-email
  • Mobile and desktop applications
  • Business SMS
  • Video meetings
  • Team messaging
  • Number porting and management
  • Multi-site support
  • Enterprise reliability

Business Benefits

Work From Anywhere
Enable employees to stay connected and productive from any location.
Simplify Your Technology Stack
Reduce complexity by bringing communications into a single platform.
Support Business Growth
Scale communications as your organisation grows without investing in on-premises infrastructure.
Improve Collaboration
Help teams communicate more effectively with integrated messaging, meetings and calling.

AI Reception (AIR)

Never Miss a Customer Opportunity

RingCentral AI Receptionist uses conversational AI to answer calls, provide information and route enquiries to the right destination automatically.

Available 24/7, AIR helps organisations improve responsiveness while reducing administrative workload.

Capabilities Include:

  • AI-powered call answering
  • Natural language conversations
  • Intelligent call routing
  • Lead capture
  • Frequently asked question handling
  • Department directory assistance
  • Appointment and enquiry management
  • Multi-location support
  • After-hours engagement

Business Benefits

Improve Customer Experience
Deliver immediate assistance without long wait times.

Increase Responsiveness

Provide a professional customer experience around the clock.

Reduce Administrative Overhead

Free staff from repetitive call handling activities.

Capture More Enquiries

Ensure every opportunity is answered, even outside normal business hours.

AI Built Into Everyday Communications

Turn Conversations Into Action

AI is transforming how organisations communicate, collaborate and manage information.

RingCentral AI capabilities help teams reduce manual work, improve follow-up and capture important business insights from every interaction.

AI Features Include

Benefits

  • AI meeting summaries
  • Automatic note generation
  • Action item tracking
  • Real-time transcription
  • Conversation search
  • Communication insights
  • Intelligent follow-up support
  • Reduce manual note taking
  • Improve accountability
  • Accelerate decision making
  • Increase employee productivity
  • Capture valuable business information

Microsoft Teams Calling Integration

Extend Microsoft Teams with Enterprise Telephony

Many organisations have standardised on Microsoft Teams for collaboration but require advanced business telephony capabilities.

Think Solutions can help organisations integrate RingCentral’s enterprise-grade calling capabilities with Microsoft Teams, delivering a familiar user experience while enhancing calling functionality.

Business Benefits

  • Enterprise-grade business calling
  • Existing number retention
  • Simplified user adoption
  • Flexible deployment options
  • Improved calling reliability
  • Unified communications experience

Business Outcomes

Organisations adopting modern cloud communications platforms can achieve significant improvements across productivity, collaboration and customer engagement.

Increase Productivity

Empower employees with integrated communications tools that simplify everyday work.

Improve Customer Experience

Deliver faster responses and better engagement across customer interactions.

Support Hybrid Work

Enable seamless communication regardless of employee location.

Enhance Business Continuity

Reduce reliance on legacy systems and improve resilience.

Future-Proof Communications

Adopt a scalable platform built for emerging AI capabilities and evolving workplace requirements.

Why Think Solutions?

Think Solutions doesn’t simply deploy communications platforms.

We help organisations design a communications strategy aligned to their business objectives.

Whether you’re replacing a legacy phone system, expanding your contact centre or embracing AI-powered communications, we can help you modernise with confidence.

Our team works with customers to:

  • Assess existing environments
  • Identify business requirements
  • Design future-state solutions
  • Manage implementation
  • Deliver user adoption programs
  • Provide ongoing support and optimisation

Looking for Contact Centre Solutions?

AI-Powered Customer Engagement & Contact Centre Solutions

If you’re looking to modernise customer service operations, improve omnichannel engagement or enable AI-assisted customer interactions, our dedicated Contact Centre solutions can help.

Explore solutions including: RingCX, RingCentral Contact Centre, ACE (AI Customer Experience), Workforce Engagement, Omnichannel Customer Service & AI Agent Assist.

Do you want to find out more?

Find us on:

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