Managed Services
Think Solutions has designed a range of Managed IT Services to support Australian businesses at an affordable cost. Our approach is to provide customers IT support offerings that are tailored to work as an extension of their business.
All Managed Services Solutions provide access to all of our engineering expertise and services in order to provide you the quickest time to resolution for every IT requirement.
Why Think Solutions?
Think Solutions has been providing Managed IT Services to our customers for over 25 years since our establishment in 1998. We partner with all the major IT technology vendors and ensure that our staff are certified and have the expertise to resolve all your IT needs.
We have specialised skills in Infrastructure, Networks, Email / Office 365 and Security and consider ourselves industry leaders in managing the IT needs of your organisation.
We have technical staff scheduled to work at different times of the day to ensure we can support national customers across Australian time zones, and are proud of the fact that we operate a 100% Australian based service desk.
Our Managed Services Offerings
Full IT Managed Services
Think Service Blocks (TSB)
Firewall as a Service
Managed Services FAQ?
What are Managed IT Services?
Managed IT Services provide ongoing support, monitoring, maintenance and strategic guidance for your technology environment. Rather than waiting for issues to occur, a Managed Service Provider (MSP) proactively manages your systems, devices, networks and cloud platforms to improve reliability, security and performance.
How much do Managed IT Services cost?
The cost of Managed IT Services varies depending on the size of your organisation, the number of users and devices, support requirements, cybersecurity needs and service level expectations. Think Solutions tailors managed services agreements to meet your business requirements, ensuring you only pay for the services and support you need.
What is the difference between IT Support and Managed Services?
Traditional IT support is typically reactive, providing assistance when something goes wrong. Managed Services are proactive, with continuous monitoring, maintenance, patching, security management and strategic advice designed to prevent issues before they impact your business. Managed Services provide a more comprehensive approach to technology management and business continuity.
What industries does Think Solutions support?
Think Solutions supports organisations across a wide range of industries, including professional services, healthcare, education, manufacturing, not-for-profit, retail and enterprise organisations. Our team works closely with businesses to deliver technology solutions that align with operational, compliance and security requirements.
Can Think Solutions support businesses across Australia?
Yes. Think Solutions provides managed IT services to organisations throughout Australia. Combining remote support capabilities with on-site services when required, we help businesses maintain secure, reliable and high-performing technology environments regardless of location.
What is included in a Managed Services agreement?
Managed Services typically include proactive monitoring, IT support, cybersecurity management, Microsoft 365 and cloud administration, patch management, infrastructure management, backup and disaster recovery, reporting and strategic technology guidance. Services can be tailored to align with your organisation’s specific goals and operational requirements.
Why choose Think Solutions as your Managed Service Provider?
Think Solutions combines experienced technical expertise with a customer-first approach to IT management. Our team focuses on delivering secure, reliable and scalable technology solutions that help businesses reduce risk, improve productivity and support long-term growth. We work as an extension of your organisation, providing both day-to-day operational support and strategic technology guidance.
