Q: What is Managed Services?

A: Managed services refers to outsourcing IT operations to a third-party provider (such as Think Solutions) who offers specialised expertise, technology, and resources. The services can range from managing an entire IT infrastructure to specific functions such as security and backup. The model is subscription-based, providing you with a cost-effective and scalable way to manage your IT systems while focusing on your core competencies.

Q: What specific services does Think Solutions offer as an MSP?

A: At Think Solutions, we offer a range of managed IT services including network monitoring, security, data backup and recovery, help desk support, patch management, mobile device management, cloud services. We also provide customised solutions to meet the unique needs of each of our clients.

Q: How does Think Solutions ensure the security of our IT systems?

A: We implement a multi-layered security approach that includes antivirus software, firewalls, intrusion detection systems, and regular security assessments. We also provide security awareness training to our clients to ensure that their employees are equipped to identify and prevent cyber threats.

Q: Can Think Solutions help us migrate to the cloud?

A: Yes, we offer cloud services that can help businesses migrate to the cloud securely and efficiently. We can also provide ongoing cloud management and support to ensure that your business is utilising the cloud effectively.

Q: Does Think Solutions offer 24/7 monitoring?

A: Yes, we offer 24/7 monitoring to ensure that our clients’ IT systems are always running smoothly, support hours are. Our team of experts is available to assist with any IT issues that may arise, with dedicated staff available to support customers with flexible operating hours to suit customers from any region and industry.

Q: How does Think Solutions customise its services to meet the needs of each client?

A: We take the time to understand each client’s unique needs and goals, and tailor our services accordingly. We work closely with our clients to develop customised solutions that meet their specific needs and budget.

Q: How does Think Solutions ensure that its pricing fits our budget?

A: We offer flexible pricing options that are tailored to each client’s needs and budget. Our pricing is transparent, and we work closely with our clients to ensure that they are getting the services they need at a price they can afford.

Q: Can Think Solutions provide references and case studies?

A: Yes, we can provide references and case studies upon request. We are proud of the work we have done with our clients, and are happy to share our success stories with potential clients. Check out ‘Think News’ for our case studies, current and previous events and offers.

Q: What options are available for smaller businesses who can’t afford full managed services?

A: At Think Solutions, we understand that smaller businesses may have budget constraints when it comes to managed services. That’s why we offer Think Service Blocks– pre-paid discounted services that can be drawn down on as needed. This allows businesses to only pay for the services they need, when they need them, making it a more cost-effective solution. Our team can work with you to determine which services are most critical to your business and create a customised plan that fits your budget.

Looking for more information about the value proposition of managed services?

Check out our ‘Managed Services Proposition and Considerations’ blog post for answers to common questions about the benefits and services provided by Think Solutions as a Managed Service Provider.

Alternatively- contact us via: https://www.thinksolutions.com.au/contact-us/ or E: Sales@thinksolutions.com.au